Update by user Feb 17, 2022
A company that has the worst customer service staff who never stop lying, deceiving and procrastinating, an unjustified fraud method.
Original review posted by user Feb 17, 2022
(On 11th august i send them many emails and call them more than 5 times telling that ((Due to the decision taken by the Saudi authorities (Saudi Civil Aviation) not to enter flights from the Arab Republic of Egypt to Saudi Arabia directly and to stop flying indefinitely with Egypt, so I will not be able to enter the Kingdom of Saudi Arabia, as it was a transit for my next flight to the State of Kuwait. SO KINDLY CANCEL AND REFUND MY AMOUNT FOR MY BOOKING : Booking No. Cairo - Kuwait WQEJCI, LMDETA Order number LA42GB Order date 24 Jun 2021 YOU CAN CONTACT ME ON KUWAIT NUMBER ))) Then they reply me o 12th August after they force me to lose money even i have insurance via xcover. Hi Sabry M, We can confirm that your protection has been cancelled and the refund has been processed. Expect to see it on your statement within 3-7 days. Your protection summary Reference number: EKCXF-RQXPU-INS Cover period: June 24, 2021 to Aug. 28, 2021 Travel information: Kuwait))) telling me that>>>>> (((Hi Sabry M, As agreed, we have cancelled your booking under WQEJCI, LMDETA Any remaining passenger(s) will keep the original booking reference. We will send your refund application to the airline for review. If approved, we will return your funds to the original form of payment. Please note that according to the airline's rules, some taxes may not be refundable. An airline cancellation fee of 31.46 KWD and a handling fee of 22.00 KWD per person will be deducted from your refund. Additionally, please be advised that any extra purchases such as Support Package and possible insurances (except the travel insurance) are non-refundable. For more information, please see our Terms and Conditions. We are currently experiencing higher than normal call volumes and the handling time for your refund may be longer than usual. You will receive an email when your refund has been processed. Please wait for this email before contacting us as holding times are much longer than usual. For the most up-to-date status on your refund, check the MyBookings section of our website. Simply click on the link in your confirmation email or head directly to our website. Have a question? Please visit the FAQ section of our website for answers to some of your most common questions Kind regards Shaheen L Trip)))) After that date i sent them more than 10 times asking for refund sometimes they ignore or reply with same bla due to COVID-19 we face height traffic and will process your refund soon then you found nothing refunded after 6 months what is that even when i call them on their UK number they put me on hold 10 minutes or 20 sometimes after that when agent know about the issue he drope the call like it happen suddenly Take care guys they are scammed