Trip
Trip Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trip has a 2.0 star rating from 25 customer reviews and only 17% would likely recommend, with consumers mostly dissatisfied.
Positive Feedback
Some users report improved communication after escalating and occasional helpful agents who resolved booking or payment disputes.
Negative Feedback / Risk Areas
- Frequent Trip reviews cite failed refunds and long delays when claiming refunds.
- Many Trip customer complaints mention missing e-tickets, cancelled bookings, and unclear cancellation and refund policies.
- Reports of unexplained monthly deductions relate to subscriptions or auto-ship style charges and unauthorized payments.
- Poor customer service access with no reliable phone support and confusing website flows.
Key Takeaways for Future Customers
- Verify refund and cancellation terms before booking and keep payment proof to support claims.
- Consider booking directly with airlines or hotels to avoid intermediary handling and membership traps.
- Monitor bank statements for unexpected charges and escalate immediately if unauthorized deductions occur.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trip has a 2.0 star rating from 25 customer reviews and only 17% would likely recommend, with consumers mostly dissatisfied.
Positive Feedback
Some users report improved communication after escalating and occasional helpful agents who resolved booking or payment disputes.
Negative Feedback / Risk Areas
- Frequent Trip reviews cite failed refunds and long delays when claiming refunds.
- Many Trip customer complaints mention missing e-tickets, cancelled bookings, and unclear cancellation and refund policies.
- Reports of unexplained monthly deductions relate to subscriptions or auto-ship style charges and unauthorized payments.
- Poor customer service access with no reliable phone support and confusing website flows.
Key Takeaways for Future Customers
- Verify refund and cancellation terms before booking and keep payment proof to support claims.
- Consider booking directly with airlines or hotels to avoid intermediary handling and membership traps.
- Monitor bank statements for unexpected charges and escalate immediately if unauthorized deductions occur.
Media from reviews





Helpful site
Things got better after getting in touch with you. I had better communication from them after I informed them I am accessing your site
Thank you so much
Every month, 13.99 euros are deducted from my bank account.
Every month, 13.99 euros are deducted from my bank account. I don't understand why.
I blocked my subscription last month, but this month, money was deducted from my bank account again.
I want to cancel any account I accidentally opened with you.
I hope you will act as soon as possible
Thank you very much. Have a good day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received senior rail card from trip .com
I purchased a senior rail card from Trip. com in May 2025 and have never received it/. I have evidence of this purchase
User's recommendation: Don't use Trip . Com purchase a rail card at a railway station. You need ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The money taking from my back
I don't know what the money taken from my bank is for. I need to know what it is for and I want my money back.
- I dont know
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Booked wrong hotel
My problem was resolved
I am so upset, have just booked wrong hotel. Have booked my daughters in 1 hotel and myself in another. Please please can you help?
I have a problem with my flight ticket.
I booked a ticket from the airport. I booked a flight from Cairo International Airport to Chisinau via Istanbul.
The ticket is not one, but two separate tickets. I want to modify them.
Preferred solution: Full refund
Guidance is not clear .It doesnt inform that you have to pay to generate a ticket
See above. I would like a refund.
Guidance is not clear .It doesnt inform that you have to pay to generate a ticket. This should be made clear when you have paid and how to do it.!!
User's recommendation: Be careful and be sure what you are doing to ensure you obtain the yearly pass.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I booked the ticket same day of return but on the time they sent me email your train will go morning time . That's why I was really upset because I want to attend the work and then czn my czn dropped on the destination by her car that's why plz return my refund amount in my account plz. I am so upset.
Preferred solution: Full refund
User's recommendation: Cancellation information before 5 hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor my refund
It's been two weeks. I didn't receive my refund from Philippine Airlines.
I canceled the ticket that I booked, and I paid with my Visa card. I just wonder why I haven't received my refund until now.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have not customer support for any technical issues with your account
I ended up with two accounts and wanted to merge them so I could see all my bookings in the app. I tried emailing and received a suggesting that I look at their FAQ.
I tried chatting and calling, but the only options relate to an existing booking issue or make a new booking.
No option to talk to tech support or any human. They suck.
User's recommendation: Don't buy tickets or make reservations with Trip.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was given a prime job from your company and now I’ve been scammed
No no one from trip has contacted me I’m still out thousands of pounds
User's recommendation: Don’t touch with a barge pole
Cannot find my rail card
Not a straight forward process Could not access the rail card. Still not resolved. Would now like a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSenior railcard could not be activated
I could not pay for a journey; I received a code back, but it was not accepted. The card still needs to be activated.
British Rail staff could not help me.
The trip took payment but did not issue my e-ticket, so I had to pay the full fare and am out of pocket £25.00. I don't wish to try again in case it costs me.
Travel Agencies Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Trip had been canceled
Company fixed the issue and I have been provided with full refund. Welcome,I am Sobhi Haj Yahya. I have made the attached flight reservation:From Ben Gurion to BakuFrom Baku to TbilisiFor four people, after completing the deal and paying the amount, I received a call from one of your company’s employees and he told me that the trip had been canceled due to a technical factor, which was recording incorrect details, and that the company would return the amount that was reserved and paid in this deal.
Welcome" ,
I am Sobhi Haj Yahya. I have made the attached flight reservation:
From Ben Gurion to Baku
From Baku to Tbilisi
For four people, after completing the deal and paying the amount, I received a call from one of your companys employees and he told me that the trip had been canceled due to a technical factor, which was recording incorrect details, and that the company would return the amount that was reserved and paid in this deal. To date, no amount has reached my bank account.
I hope you check it out
And interest in helping me
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my refund for £ 67.62
Hello this mohammed Abdi please I need my refund thank you trip .com online take money iy check in I My self way you my money from my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged flight
Nothing they don't answer the flight changed last night after cancellation and no ticket sent yet when the new flight suppose to be tonight.
User's recommendation: Book from airline immediately not through trip
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