Trip Phone Numbers and Emails

Customer Service:

  • +44 203 455 0380
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Trip Emails:

Customer Service
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Contact Information

Trip Website:

Trip Help Center:

Corporate Office Address:

Gotogate International AB
P.O. Box 1340 SE-751 43
Uppsala, Stockholm

Trip Customer Service Reviews

1.0 / 5
Jacqulyn Jay
Cancel my flight

I booked a holiday with the staff were not helpful with my query.

They did not resolve my issue. When I cancelled my trip the company took all the payment and have still not refunded me my money. The total trip cost £780.65 and they have deducted £600 from a pensioner. This is despicable!

I had given the reason to them and despite that; they have done nothing to resolve the issue.
I would highly recommend not to use this company which is not even bases in the UK.
No human interaction but via a bot.

The company reluctantly make a fleeting call, which I had to wait an hour to speak to the supervisor. My query and complaint was not dealt with at all.
I am still awaiting my refund.
Highly recommend to NEVER book with TRIP.COM!!

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Hugo B Jel
Extra baggage fees
stars-rating stars-rating stars-rating stars-rating stars-rating

I had to change my flight dates and paid the extra fees.
Then I found out that the extra baggage fees cannot be transferred to the new flight and they won't be refunded!!!
My flight is 3 months away!
It's not a lot of money but it's the principal. I am not going to use that service and the event is 3 months away...again why???
This lack good customer service by you will result in my never using your services again.
I hope you think that this was worth it for you to refuse my $38.00 refund!!!
Have a nice day
Hugo Benoit

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Summary of Trip Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trip?

Refund Question:

  • “Refund”

Cards Question:

  • “For railcard”
  • “I cant find my railcard in the app after i have purchased it”

Shipping and Delivery Question:

  • “Not received tickets”

Activation/ Cancellation Question:

  • Cancel my flight

Return/ Replace Question:

  • “Flight changed”

Request for Information Question:

  • “I need my confirmation number”

Other Question:

  • “We missed our flight. We want to make a claim”
  • “Tickets”
  • “Upload picture online app”

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